Seven Simple Questions That Every Leader Must Answer To Have an Engaged Team
It is frustrating to have to read minds
For instance, many employees are frustrated because they feel like they have to read their manager’s mind. They don’t know how they are doing and how they can do better. The annual performance review is sometimes their only chance to find out, and that event is so stressful and formal that the environment is not conducive for improvements.
Spans of control contribute to the problem
This situation is not completely the fault of management. In some organizations, spans of control have become so large that managers have to complete another formal performance review every three or four days.
The solutions are simpler than you might think
There are many simple strategies to engage and mobilize your employees. They cost almost nothing to implement, can be put into place almost immediately, and have huge impact.
For instance, one opportunity that many leaders have – even at the C-level – is to share more frequent, informal insights about how each employee is doing. That way, everyone in an organization knows what is expected of them and how they can get better.
The seven questions
There are seven simple questions every leader must answer and communicate to their employees. As with advertising, frequency counts. Small, informal conversations about performance go a long way – especially when they include teachable moments about different situations and details. The questions include:
- What do you understand that I expect from you?
- What are you doing well?
- What, if anything, can you be doing better?
- What, if anything, do you understand/assume that I want you to do better?
- (If appropriate): What will happen if you improve (e.g., more responsibility, more time with leadership, more desirable assignments)?
- (If appropriate): What will happen if you don’t improve?
- How can I help you?
While all of these questions are important, the last question is especially important. It shows the employee that the leader cares, and is not merely abdicating responsibility or shifting blame. Reflect on the conversations you had yesterday with your employees. When was the last time you had a "conversation" about their performance? Schedule time for a series of short "conversations" over coffee to talk about these 7 simple questions.
For more information about engaging and mobilizing your employees or to take our FREE quick self-assessment about how well you are engaging and mobilizing your team, email me at firstname.lastname@example.org
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